Follow up - remove bandage

Uncover my bandages today and saw so many staples on my hand. Scary! Grafting patch so big. The nurse who uncover my bandage was rough and cause some pain. my wounds was raw at the middle finger and she left my finger blowing air. Can't you just be gentle and not pull it out? So unprofessional. The place, the nurse, all black face... so cold and no friendliness. 9:30am appointment, 2 hours wait then attend to me. Lucky have fill the form myself if not they charge $10.00 to fill for you.